Privacy Policy

Henan Zuji Machinery Equipment Co., Ltd. ("ZUJI Machinery", "we", "us", or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, submit inquiries, or interact with our services.

By using our website and providing your personal information, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our website or submit any personal information to us.

1. Information We Collect

We collect information that you voluntarily provide to us, as well as certain data automatically collected when you interact with our website.

1.1 Information You Provide Directly

When you fill out contact forms, request quotations, download catalogs, subscribe to newsletters, or communicate with us via email or messaging apps, we may collect the following information:

• Full name and job title
• Company name and business type
• Email address and telephone number
• Country and shipping address
• Product interests and requirements
• Messages, inquiries, and feedback you provide

1.2 Information Collected Automatically

When you visit our website, our servers and analytics tools may automatically collect:

• IP address and general geographic location (country/city level)
• Browser type, version, and language settings
• Operating system and device type
• Pages visited, time spent on pages, and navigation paths
• Referring website or search engine keywords
• Date and time of visits

1.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user behavior. Cookies are small text files stored on your device that help us recognize repeat visitors and remember your preferences.

You can control cookie settings through your browser preferences. Most browsers allow you to block or delete cookies. However, disabling cookies may affect the functionality of certain features on our website.

2. How We Use Your Information

We use the collected information for the following legitimate business purposes:

• Responding to inquiries: To process your quotation requests, product questions, and technical support needs.
• Order processing: To prepare Proforma Invoices, arrange production, coordinate shipping, and provide order updates.
• Marketing communications: To send product updates, industry news, promotional offers, and company announcements that may be relevant to your business. You can opt out at any time.
• Website improvement: To analyze user behavior, identify popular content, troubleshoot technical issues, and optimize the website experience.
• Legal compliance: To comply with applicable laws, regulations, and legal processes, including customs documentation and export controls.
• Security: To detect and prevent fraud, spam, abuse, and unauthorized access to our systems.

We do not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects.

3. Legal Basis for Processing

Under applicable data protection laws, our processing of your personal information is based on one or more of the following legal grounds:

• Contractual necessity: Processing is necessary to fulfill our obligations under a contract (e.g., delivering ordered products) or to take steps at your request before entering a contract.
• Legitimate interests: Processing is necessary for our legitimate business interests, such as marketing our products, improving services, and preventing fraud, provided your rights and freedoms do not override these interests.
• Consent: Where required by law, we obtain your explicit consent before sending marketing communications or using non-essential cookies.
• Legal obligation: Processing is necessary to comply with legal requirements, such as tax and accounting obligations.

4. Data Sharing and Third Parties

We respect your privacy and do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following limited circumstances:

• Service providers: We engage trusted third-party service providers to perform functions on our behalf, such as email delivery (FormSubmit), website hosting, analytics (Google Analytics), and payment processing. These providers have access only to the information necessary to perform their services and are contractually obligated to protect your data.
• Logistics partners: To fulfill your orders, we share necessary shipping information (name, address, contact number) with freight forwarders, shipping lines, and courier services.
• Legal requirements: We may disclose information when required by law, court order, or government regulation, or to protect our rights, property, or safety and that of our users or the public.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business assets, subject to the same privacy protections.

5. International Data Transfers

ZUJI Machinery is headquartered in China, and your information may be processed and stored on servers located in China or other countries where our service providers operate. These countries may have data protection laws that differ from those in your jurisdiction.

When transferring personal data internationally, we implement appropriate safeguards to ensure your information receives an adequate level of protection. These safeguards may include contractual commitments approved by regulatory authorities or reliance on recognized international frameworks.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

• Active customer relationship period plus 5 years for sales and support records
• 7 years for financial and accounting records to comply with tax laws
• Until you unsubscribe for marketing communications
• Longer periods if required by applicable laws or for ongoing legal disputes

Once the retention period expires, we securely delete or anonymize your personal information in accordance with our data deletion procedures.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission between your browser and our servers
• Access controls restricting employee access to personal data on a need-to-know basis
• Regular security assessments and vulnerability monitoring
• Secure data storage with reputable hosting providers
• Employee training on data protection and confidentiality

While we strive to use commercially acceptable means to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security and encourage you to use strong passwords and protect your devices.

8. Your Rights and Choices

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we update or correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to legal retention requirements.
• Restriction: Request that we limit the processing of your information in certain circumstances.
• Objection: Object to our processing based on legitimate interests or for direct marketing purposes.
• Portability: Request that we provide your information in a structured, machine-readable format for transfer to another controller.
• Withdrawal of consent: Withdraw consent where processing is based on consent, without affecting the lawfulness of processing before withdrawal.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond within 30 days of receiving a verified request.

9. Children's Privacy

Our website and products are intended for business and industrial use. We do not knowingly collect personal information from individuals under the age of 16. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will promptly delete such information.

10. Third-Party Links

Our website may contain links to third-party websites, including social media platforms, industry associations, and partner sites. This Privacy Policy applies only to our website. We are not responsible for the privacy practices, content, or security of external websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or website features. Material changes will be communicated through a prominent notice on our website or by direct email notification where appropriate.

The "Last updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this page periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our data protection team:

• Company: Henan Zuji Machinery Equipment Co., Ltd.
• Address: Duanhuangzhuang, Zengfu Town, Changge City, Xuchang, Henan Province, China
• Email: sales@zujimech.com
• Phone / WhatsApp / WeChat: +86 13111873517

We take all privacy-related inquiries seriously and will make every effort to address your concerns promptly and effectively.

Thank you for trusting ZUJI Machinery with your personal information. We are committed to maintaining that trust through responsible data stewardship.